Fun loving, driven describes Citizens Bank’s senior vice president of public affairs
Her 22nd floor windowed-office at Citizens Bank in Center City holds a selection of some of the business and personal books and photos that are near and dear to her. As senior vice president and director of public affairs (Pennsylvania, New Jersey and Delaware) with Citizens Bank, Henri Gilliam Moore is responsible for the preservation and enhancement of the bank’s brand and reputation. In this position for the past three years, she manages public relations, media relations, special events, charitable contributions, philanthropic activities and community outreach activities, supervises eight people and travels throughout the region.
Prior to this position, she served as national sales manager for Comcast Corporation, developing and managing strategic partnerships. She also worked with HBO where she managed corporate marketing campaigns.
“I’m so glad to be in this position at this time,” says Moore. “It’s like a dream job. I really enjoy visiting the programs we fund such as the gardening program in West Philadelphia. The residents plant the food, harvest it and then sell it both in their own neighborhood and in Rittenhouse Square. It’s most rewarding to see the fruits of my labor and having the opportunity to give back. It’s get out and give time.”
Fun-loving. Content. Driven. This is how Henri G. Moore describes herself. She thinks others would suggest: aggressive, fun loving and focused. Not inconsistent, at all!
Being able to see the goal, to have a photo of the end motivates this conscientious manager. Communication is paramount to getting things done, and she personally prefers direct verbal communication to electronic. “I will get up and walk to someone’s office to discuss an issue to make sure we are communicating effectively. I think the personal touch is important.”
When asked how she solves problems, she indicates that she prays.
Among her many and varied community and civic activities, Moore serves on the board of directors of the Arthur Ashe Youth Tennis Center; is chairperson of The Links Inc. Penn Towne Chapter fundraising committee (a position she’s held “it seems like forever”); and as a long-time member of Jack and Jill she is chairing the national convention that comes to the city this August celebrating the organization’s 75th anniversary. Additionally, she is a member of Project H.O.M.E.’s Public Relations and Development Committee.
Moore has a bachelor of arts in business administration from Wittenberg University in Springfield, Ohio, where she majored in marketing, with a minor in economics. As a very industrious young woman, her first job (which her father assisted her in obtaining at age 18), was in a juvenile detention center. She worked every summer in such varying positions as a receptionist, florist and staff for the department of transportation.
Being reared in a family where one’s mother, father, aunt, uncles and grandfather were lawyers, one would most assuredly aspire to the legal profession. So, Moore wanted to follow suit and become a lawyer. However, as her father suggested, she “wanted to be a lawyer, but didn’t want to study law.” It’s clear that she walked a different path. However, she proudly shares that her grandmother, mother and aunt are alumna of Howard University.
Her father Daniel L. Mann, a track star in high school, died last October. Her mother, Shirley Mann, still lives in Ohio with plans to relocate to Philadelphia within the next three months. Her older sister, Dawne Mann, lives in New York.
Moore’s fondest childhood memory is of family trips to French Lick, Ind., and summer visits with her grandmother in Welch, West Virginia, where she played hide-and-seek, ate Dairy Queen and had a lot of fun at church picnics.
She has a deep sense of fulfillment and pride with respect to her three children: Keil, 26, Danielle, 24, and Alexandra, 12. “They are really nice people.”
There’s a noticeable softness to her tone and persona as she speaks of each of them. The youngest member of the family attends Springside School and is a very caring person who likes to mobilize the family to get involved with causes. Danielle is a legislative aide for the Senate Committee on Homeland Security and Keil scouts high school girls for college basketball and writes for ESPN.
Jamaica is her favorite vacation spot where she journeys at least once annually, and if she gets the opportunity, she’ll make the trip a second time. Listening to lots of music and gardening are her favorite pastimes. Moore says that she really likes food — any kind of really good food. “While I’m not generally a game player, I recently attended a game party and enjoyed it very much especially games similar to charades. I would love to learn to play bridge — my mother plays and it helps keep her mind active-as does being a docent at the Art Museum.”
Henri acknowledges Barbara Gee, Charisse Lillie and Scheryl Glanton as mentors who have all been of great support to her. She smiles warmly as she notes her mother (whom she still calls “Mommy”). “She taught me how to be a woman.”
For the most part, her mentees have primarily been young women at Comcast and Citizens Bank. “Barbara Gee stressed the responsibility to help young people, and I find it rewarding because they don’t know what they don’t know. It’s great to be able to impart wisdom to young women,” says Moore who also chairs a mentoring program attending the Russell Byers Charter School.
Notes Barbara Gee, vice president of online sales alliances, Comcast Corporation, “While Henri considers me as a mentor, I’ve learned equally as much from her both professionally and personally. Henri is a fearless leader, a fiercely loyal friend. She’s the person that you want on your team. It’s rare to have someone who reports to you evolve into this friend. For her to be where she is at Citizens Bank coming from Comcast, is just the best fit. It couldn’t have been better scripted.”
Family is paramount in this purposeful woman’s life.
“My husband is the love of my life. He just believes that we (she and the children) can do anything we set our minds to in any way or shape possible.”
Anthony K. Moore (Tony) is principal at Paradigm Group Management Consultants.
“I’m so glad that I met my husband and moved to Philadelphia and built a really strong family and group of friends,” says Moore.
While she has received many awards as an individual and as representative for Citizens Bank, she was honored and surprised to received the Jack & Jill Distinguished Mother Award for developing a strategic plan for the children. “I thought it was important to have a long-range vision and action plan for our children and it was accepted,” she says.
Recently, the Bank received the Mentorship Award from Philadelphia Academies. Moore is also a recipient of The Philadelphia Tribune’s “Women on the Move” award (2010).
“If I had known life was going to feel this short at my age, now, I would have pushed harder; from the perspective of being able to look back that you really begin to know. At this age, I find that I have begun to be razor sharp about what’s really important in life”.
Close women friends and sister girlfriends are important to her. “My closest girlfriend has been such since the second grade. Karen Morrison still lives in Ohio and we are in similar positions, except she’s in the health field. Another good friend is Dr. Susan Taylor. When I moved here in 1993, she hosted a luncheon for me. It was really a surprise and we’ve remained friends ever since. I truly believe that friends are there ‘to ride or die.’ They will be there when it’s good and when it’s bad. They’re there to laugh with you and to cry with you. I love my friends deeply.”
Moore’s “aha” moment came with the understanding that everything happens for a reason: the good and the bad; and the need to acknowledge the other side of a situation.
When asked to identify her heroes, she speaks of Marian Wright Edelman, the Children’s Defense Fund and her mother, who forged her way through law school at a time when women weren’t practicing.
“My mother then worked in the education system and advanced to assistant superintendent,” says Moore. “She always worked and took care of the family, made dinner every day (cooked meals on Sunday for the entire week) and was also a great partner to our father, including nursing him through a lengthy illness. My mother showed me what it’s like to be a woman.”
Locally, she admires the vision and drive evidenced by Sister Mary Scullion and Jane Golden (Mural Arts Program executive director); both are trying to change the world for the less fortunate.
“The main lesson that I learned from my father is that there is more than one way to skin a cat,” she says. “He told us to find our way; be the best at whatever you’re doing at the time and no one can take that away from you. My mother taught me to put family first, and have a fulfilled life. While my mother was very busy managing a career and family, she never looked overwhelmed. I still marvel at how she did it. I have an older sister, however, I’m the junior matriarch of the family.”
In looking at what’s happening in the city, Moore indicates that Philadelphia needs an educational system that turns out youth that are able to get a job and make this region grow.
To those young people aspiring to a leadership position, she says, “Don’t focus on the title or outside ramifications of the job. Just do to the best job you can possibly do and it will come. Really listen to what’s being said-not just the words, but the meaning.”
My personal motto is “You can’t get it all. You get a lot. You have to be happy with that. Be grateful for what you have and be gracious.” One thing I know for sure is that I have to be grateful — it’s really about the small things — about relishing small moments-like looking at the trees. I think there’s nothing better than giving back. I’d like to be remembered as someone who brought happiness to lots — one who loved hard and gave as good as I got.”